1. 'R' Club member means a Rajnigandha consumer, who is enrolled as a member of 'R' Club holding a valid membership to this programme and is governed by rules set by 'R' Club (Property of Dharampal Satyapal Limited) for this programme which are subject to change.
2. Rewards means the rewards issued by 'R' Club as enlisted in the Reward List and / or as communicated from time to time.
3. Membership in 'R' Club is voluntary, open to Rajnigandha Consumers with a valid mailing address in India above the age of 18 years and eligible as per the rules laid down by business. These rules are subject to change.
4. 'R' Club membership is valid for 12 months from the date of enrolment of the programme unless terminated in terms thereof.
5. 'R' Club membership Reward Points are non- transferable.
6. Members shall provide such information as may be required by 'R' Club from time to time.
7. The programme of 'R' Club may be modified at the sole discretion of 'R' Club from time to time without intimation to the member.
8. 'R' Club will not be responsible for non- serviceability due to member moving out of serviced areas.
9. Membership to 'R' Club is at the sole discretion of 'R' Club and it may refuse membership to any applicant without assigning any reason.
10. In the event of the member not using his/ her accumulated points and / or redeem points for a period of 12 months (from his/her date of enrolment in the programme), the accumulated points will expire. All points accumulated on such accounts and lying unused at the time of expiry shall lapse.
11. Rewards once requested cannot be cancelled or withdrawn or changed and the points used for the same cannot be reversed.
12. A Member may terminate his/ her membership of 'R' Club requesting for termination. His/her reward will be delivered to him/her as per his entitlement depending upon points accumulated in his/her account at the time of his/her request for termination.
13. 'R' Club reserves the right to change the terms & conditions, features and benefits offered in the programme at any time.
14. 'R' Club membership enrolment and eligibility, earning points, claiming rewards, availability of rewards & redemption are subject to the terms & conditions herein and are subject to any applicable laws & regulations.
15. 'R' Club reserves the right to terminate programme by giving one month's notice.
16. Upon termination or withdrawal of Rewards Programme of 'R' Club, all members will be given 30 days time within which they may use the points in their account to request for rewards, after which the points will lapse.
17. Selection of products offered for redemption is and will be at the sole discretion of 'R' Club and is liable to change without notice.
18. Rewards will reach the member within 12 working days of receipt of the order on a best effort basis. Notwithstanding the same, 'R' Club will not be liable for any delay beyond this time period.
19. 'R' Club will not be responsible for product damaged or lost in transit before delivery to the member. This responsibility entirely lies with the Courier company which is used for despatch of the reward.
20. If 'R' Club does not receive any complaint of redeemed items within 30 days from the date of redemptions, it shall be assumed that the member has received the redeemed items. No complaints shall be entertained henceforth.
21. 'R' Club does not accept liability for damage to persons or property whatsoever caused in relation to rewards redeemed by participants in the programme.
22. All logos and trademarks are owned by the respective companies.
23. The Consumer / Member will have to bear usual charges of their telecom service providers for the Internet and SMS to the specified numbers.
24. By registering in the programme , Member agrees to receive SMS/E-mail alerts from ‘R’ Club irrespective of any prevailing rules and regulations with respect to receipt of SMS /E-mail alerts prescribed by Indian Law (TRAI Regulation ) or any other authorized body.
25. Members should preserve the coupons used for accumulation of points. 'R' Club reserves the right to ask for coupons corresponding to accumulated points. In the event of non availability of coupon with the member, his/her points corresponding to these coupons may be cancelled.
26. 'R' Club shall not in any way be liable for any issue arising on account of non- receipt of SMS/ E-mail.
27. In any condition rewards can not be converted in cash.
28. Deliveries will be made only in India.
29. In case of any dispute shall be subject to jurisdiction of courts of Delhi.