1. Dharampal Satyapal Limited (DSL) serves in select cities/states and our catalogue is available at certain pin codes. Check and confirm if we deliver to your pin code in shopping cart checkout page.
Please see the list of states where we are currently shipping.
- Andhra Pradesh
- Madhya Pradesh
- Uttar Pradesh
- West Bengal
2. The delivery area is defined from time to time by DSL at its discretion and is subject to change.
3. Presently, we are not shipping outside of India.
4. The price of our products is exclusive of delivery charges. The customer is liable to pay delivery charges on the order placed as applicable. The delivery charges may vary from order to order, which may be determined on the order value as mentioned below:
| Order Amount
|| Shipping Charges
| Upto Rs.999
| Rs.1000 & Above
|| Free Shipping
5. Presently, we are not offering Cash on Delivery (COD). Hence, all orders have to be placed via prepaid mode.
6. We send all orders via reputed courier partners. You can log on to our website/APP and check the details of the shipment and courier partner.
Proof of signature may not be possible for all deliveries. It is the responsibility of the customer to be available for receipt of the package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the carrier. Upon successful delivery, the title and risk with respect to the package shall pass to the customer.
7. All orders are processed within 5-7 working days on best effort basis. Orders are not shipped on weekends or national holidays.
Shipping time includes DSL handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on receipt of cleared payment. Delivery times may vary, especially during peak periods and natural calamities.
ORDERS PLACED ON SATURDAYS, SUNDAYS, HOLIDAYS, OR AFTER 3 PM ARE PROCESSED ON THE NEXT BUSINESS DAY.
8. If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An e-mail or SMS will be sent once you've successfully placed your order. We'll also let you know as soon as we ship the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the “Track Order” section on our website/APP.
9. DSL shall use its best efforts to meet the scheduled delivery time conveyed. However, DSL shall not have any liability to the customer if the customer's order fails to meet in whole or in part such scheduled delivery time.
- In case of significant delay in shipment of your order, DSL will contact & notify you regarding the same via email or telephone.
- DSL shall not be responsible for delays if the destination address is incomplete or out-dated.
- DSL shall consider the order executed in case of wrong, inaccurate, incomplete or incorrect delivery address.
- It is the customer’s responsibility to ensure that the customer himself/herself or an appropriate person is available at the delivery address. In case of failure to do so, the order shall be deemed to have been executed at DSL’s end.
- Once the order has been placed and shipped, it cannot be changed or cancelled by the customers for any reason whatsoever.
- During pandemic periods delivery times maybe longer than usual. There is a possibility of certain areas / pincodes having restrictions of delivery or lockdown due to COVID. In such cases, the order shipment might be held by the delivery partner in their office to comply with government regulations and delivery attempted at the earliest possible time. However we request you to bear with us in case of delayed delivery due to this pandemic and request your patience. If for some reason, the delivery is not possible to be done at all within 21 days of order and the order has to be returned to DSL by delivery partner. We shall cancel your order and refund your full amount .
- In case of non - fulfilment of order/non - availability of a product, DSL reserves the right to cancel your order and refund your full amount.
- Shipping and handling is non - refundable on product returns unless you received a damaged product or the wrong product was sent to you Occasionally, packages are returned to us as undeliverable.
- In case your order may be undelivered because of the following reasons, we shall be constrained to deduct Rs 100/- towards the Shipping and Administrative charges
• Delivery is refused by the recipient.
• The address given is incorrect.
• Nobody is available to accept the delivery after multiple attempts.
- DSL may change the terms of, or add new terms to, these Terms and Conditions at any time, with or without cause, and without giving prior notice.
- DSL shall not be liable for any non-compliance of any terms and conditions, policies and service commitments laid out on this website or for any loss, delay, damage or other casualty suffered or incurred by any party arising out of such non-compliance of any terms and conditions, policies and service commitments laid out on this website when such act/omission is occasioned by reasons beyond control of DSL, including but not limited to earthquakes, floods, fires, explosions, outbreaks of any epidemic and / or pandemic, acts of God, acts of State, energy crisis, strikes, riots war, terrorism, accidents, actions/directions/advisories or order of any Government (Force Majeure event).