Replacement &
Cancellation Policy

We thank you for placing the order.

If you are not satisfied with any of our products that you have purchased from us, we're here to help.

An order once placed on us and confirmed can be cancelled through My Account section within 30 minutes of placing the order. For orders that are shipped, refunds shall not be made under any circumstances and only replacement can be done only in relevant situations. For details, please refer to our shipping policy on this webpage.

You shall be entitled to a 100% replacement of order in the following cases:

• Faulty, defective or damaged product.
• Item delivered does not match with what has originally been ordered.

Provided always that, the product seal is not opened or tampered with and all the packaging material is kept with the you. Opening of product seal shall amount to the usage of product by you and shall be construed that you have accepted the received product. 

CANCELLATION BEFORE SHIPMENT

If the order that you wish to cancel has not been shipped yet, you can write to us at shop@dsgroup.com or call us at 0120- 4032570 (10 am-5pm, Mon-Fri or working days). In such cases, the order will be cancelled, and the entire money paid by you for the order which has been cancelled will be refunded to you within 4-7 working days after the cancellation request has been processed by us.

CANCELLATION POST SHIPMENT

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with us at shop@dsgroup.com or call us at 0120- 4032570 (10 am-5pm, Mon-Fri or working days).

1. In case you have cancelled an order, which has already been handed over to our logistic partner from our end, they still may still attempt delivery. In that case, kindly do not accept the delivery of the order.
2. Once we receive the product (s) back and verify its packaging conditions, we will refund your money within 10-15 working days.
3. INR 30 will be charged as shipping or pickup charges in case of an exchange/Cancellation order post-dispatch.
4. INR 30 will be deducted from the total refund amount in case of Cancellation /exchange of products.

Terms and Conditions for Replacement:

Before accepting shipment of your order, kindly ensure that item you have ordered is not physically damaged or is not different from its description on the product detail page. If you observe any of such issue, DSL requests you to refuse to accept the delivery and get in touch with the customer service team at 0120-4032570 (working days, Monday to Friday, 10 AM to 5 PM) or write us at shop@dsgroup.com.

After receiving your complaint, DSL shall verify the authenticity and the nature of the complaint. If DSL is convinced that the complaint and the need for replacement is genuine, your request for a replacement shall be accepted.

In order to return any products sold through this Platform, you are required to comply with the following conditions:

1. You need to have the item receipt or proof of purchase at the time of pick up
   
2. Please notify DSL about receipt of any damaged/defective/incomplete/wrong product within 24 hours from date of receipt of items(s) at your end. If you fail to do so within stipulated time period , DSL shall not be held liable for the failure to return/replace the order.
   
3. If the package received has incomplete product, please notify us. As per the investigation with coordination with delivery partner, decision on such a request will be taken by DSL.
4. If more than 30% of the Material has been consumed  we cannot issue any refund or exchange /replacement. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any refund or replacement/exchange.
   
   
5. Damaged/defective/incomplete products (i.e. not all the ordered items) need to be returned to us immediately in their original packaging along with the original labels and invoices in same condition as received.
   
6. DSL will arrange pick-up of the damaged/defective/wrong product through its own logistics partner within 3-5 working days of the replacement request and our acceptance. The pickup will be tried twice from the pickup address and the item should be readily available for pickup. Failure to do so can lead to reverse pickup cancellation on the basis of which the product complaint will be considered closed.
   
7. You need to have the item receipt or proof of purchase at the time of pick up.
   

The acceptance of the return / replacement request is subject to verification and checks by DSL as per the communication with customer in order to ensure the legitimacy of the complaint to return/replace the products.

Please Note - DSL reserves the right to refuse the return if the item does not meet terms & conditions of replacement policy.

In case of damaged/delivery of wrong product/ Partial Order/ Missing Product/Qty.-

1. We recommend you to make an unboxing video while opening the parcel and inspect the product thoroughly while the video is on and stop the video once you are satisfied with your order.
2. Unboxing video should start from the part you are opening the parcel inspecting your order, show in the video if there is any issue , and contact us within 24 Hrs if there is any defect, damage or if you have received the wrong item/Partial Order or Missing Product or Qty., so that we can evaluate the issue and make it right.
3. Any item that may have been damaged during shipping will be replaced within 7 working days . But only if you send us an unboxing video!
4. An unboxing video is compulsory to be eligible for exchange/claim of the product.

For any claims unboxing video is a must:

1. Please do not accept if the package is tampered or damaged.
2. An unboxing video is a must for any claims against the order.
3. Unboxing video should cover all the sides of the package. It must be a single video NO PAUSE NO CUT
4. Video should be taken from a distance to fully cover the opening of the package.
5. After unboxing, the product is to be opened, and damage or numbers of items are to be clearly shown in the video.
6. Video to be submitted within 24 hours of the delivery.
7. If any missing/ Broken item we will refund/exchange only for a number of pcs Broken or Missing after viewing 360-degree opening video.

In case the buyer is unable to produce the unboxing video, return, replacement or refund will not be processed.

Contact Us

If you have any questions on how to replace your order, contact us on 0120-4032570 (working days, Monday to Friday, 10 AM to 5 PM) or write us at shop@dsgroup.com

Policy is effective Oct 19th, 2022