Replacement &
Cancellation Policy

We thank you for placing the order.

If you are not satisfied with any of our products that you have purchased from us, we're here to help.

An order once placed on us and confirmed can be cancelled through My Account section within 30 minutes of placing the order. Since your Order gets processed and multiple agencies get involved once order is placed, therefore, please use this option only in exceptional cases to avoid administrative charges that shall be levied on you. For orders that are shipped, refunds shall not be made under any circumstances and only replacement can be done only in relevant situations. For details, please refer to our shipping policy on this webpage.

You shall be entitled to a 100% replacement of order in the following cases:

• Faulty, defective or damaged product.
• Item delivered does not match with what has originally been ordered.

Provided always that, the product seal is not opened or tampered with and all the packaging material is kept with the you. Opening of product seal shall amount to the usage of product by you and shall be construed that you have accepted the received product. 

Terms and Conditions for Replacement:

Before accepting shipment of your order, kindly ensure that item you have ordered is not physically damaged or is not different from its description on the product detail page. If you observe any of such issue, DSL requests you to refuse to accept the delivery and get in touch with the customer service team at 0120-4032570 (working days, Monday thru Friday, 10 AM to 5 PM) or write us at shop@dsgroup.com.

After receiving your complaint, DSL shall verify the authenticity and the nature of the complaint. If DSL is convinced that the complaint and the need for replacement is genuine, your request for a replacement shall be accepted.

In order to return any products sold through this Platform, you are required to comply with the following conditions:

1. You need to have the item receipt or proof of purchase at the time of pick up
   
2. Please notify DSL about receipt of any damaged/defective/incomplete/wrong product within 24 hours from date of receipt of items(s) at your end. If you fail to do so within stipulated time period , DSL shall not be held liable for the failure to return/replace the order.
   
3. If the package received has incomplete product, please notify us. As per the investigation with coordination with delivery partner, decision on such a request will be taken by DSL.
4. If more than 30% of the Material has been consumed  we cannot issue any refund or exchange /replacement. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any refund or replacement/exchange.
   
   
5. Damaged/defective/incomplete products (i.e. not all the ordered items) need to be returned to us immediately in their original packaging along with the original labels and invoices in same condition as received.
   
6. DSL will arrange pick-up of the damaged/defective/wrong product through its own logistics partner within 3-5 working days of the replacement request and our acceptance. The pickup will be tried twice from the pickup address and the item should be readily available for pickup. Failure to do so can lead to reverse pickup cancellation on the basis of which the product complaint will be considered closed.
   
7. You need to have the item receipt or proof of purchase at the time of pick up.
   

The acceptance of the return / replacement request is subject to verification and checks by DSL as per the communication with customer in order to ensure the legitimacy of the complaint to return/replace the products.

Please Note - DSL reserves the right to refuse the return if the item does not meet terms & conditions of replacement policy.

Contact Us

If you have any questions on how to replace your order, contact us on 0120-4032570 (working days, Monday thru Friday, 10 AM to 5 PM) or write us at shop@dsgroup.com

Policy is effective Oct 19th, 2022