Privacy Policy

Scope

This Privacy Policy ("Policy") applies to your information collected and used by Dharampal Satyapal Limited on its website www.rajnigandha.com ("Website").

This privacy statement applies to the www.rajnigandha.com, as well as other “sub-domains” or “microsites” including MasterStroke.Rajnigandha.com, Scheme.Rajnigandha.com.

For the purpose of this policy, the terms "our", "ourselves", "we" and "us" refer to both rajnigandha.com and Dharampal Satyapal Limited which includes its associates, affiliates, group companies, and subsidiary (ies) unless the context clearly provides otherwise. As used in this policy, member (whether registered or not) shall be referred to as "you", "your" and "yourself" which shall mean any natural or legal person who is accessing the website, its contents and using the services offered on or through the website.

The website recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This policy describes how we treat information we collect from you. By visiting and/or using our website, you agree to the terms of this Privacy Policy. If you do not agree please do not use or access our website.

INFORMATION WE COLLECT

Identifiable Information:

There are a number of situations in which your personal information may be collected by us in order to serve you better. At various touch points, we may collect the following personal information including but not limited to your name, address, contact information, date of birth, anniversary date, educational details, income details, occupational details, marital status, gender, and consumption pattern/details of Rajnigandha Pan Masala. Besides the aforesaid personal information, we may also collect:

• User name, membership number and password made by you when you register at our website or become a member of our loyalty program/trade scheme/promotions through the website or its subdomains/microsites.
• Your transaction history, unique codes used for points updation and redemption.
• Your queries, comments and complaints.

You may, however, visit our website anonymously. We will collect personally identifiable information from you only if you voluntarily submit such information to us. You can always refuse to provide personally identifiable information, but by doing so, you may be prevented from engaging in website related activities. You can always refuse to provide personally identifiable information, but by doing so, you may be prevented from engaging in website related activities.

Non- Personally Identifiable Information:

We may collect non- personally identifiable information from you whenever you interact with our website. Non- personally identifiable information may include your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave our website. We might also collect the 'type' of mobile device you are using, or the version of the operating system your computer or device is running and other similar information.

You hereby represent to us that:

• The information you provide to us from time to time is and shall be authentic, correct, current and updated and you have all the rights, permissions and consents, as may be required, to provide such information to us.
• You are providing the information to us and our consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any applicable laws, third party agreement, judgments, orders and court decrees.

We and each of our representatives, officers, directors, contractors and agents shall not be responsible for the authenticity of the information that you provide to us. You shall indemnify and hold us harmless and each of our officers, directors, contractors, agents or any third party relying on the information provided by you in the event:-(i) you are in breach of this policy including this provision and the immediately preceding provision; and (ii) any suit, action or claim is brought against us by any third party with respect to the information provided by you to us.

HOW DO WE USE YOUR INFORMATION

We may use the information collected from you at the time of your visit on our site and register for our loyalty program, sign up for our promotions, respond to a survey or marketing communication or use certain other site features in the following ways:

• To personalize user's experience.
• Provide service to you and preparing monthly statements for your 'Rajnigandha' Club account any consumer loyalty or trade loyalty program.
• Keeping track of loyalty point transactions, for solving any issue related to transactions on the website, processing your 'Rajnigandha' Club reward orders or any consumer or trade loyalty offers, dealing with your requests, enquiries or complaints and related activities, and all other general administrative and business activities, marketing our products and services.
• To allow us to serve you better in responding to your customer service requests.
• To seek your feedback/opinion or to contact you in relation to the services offered on our website, allocating or offering rewards, discounts or other benefits as part of the loyalty program.
• To contact you via landline/mobile or postal mail to receive loyalty program offers. We may also contact you via email or courier for administrative purposes, such as program change notifications. Our customer care department may contact you in response to an enquiry that you submit, relating your 'Rajnigandha' Club account or with an offer in which you might have participated including membership of any of the loyalty program or trade schemes enrolled thru this website or its subdomains.
• To administer a contest, promotion, survey or other website feature.
• To quickly process your transactions.
• To send regular emails regarding your order or other products and services.
• To send SMS, Whatsapp  email, web notification or App notifications messages including but not limited to promotional messages, greetings such as birthday greetings, anniversary greetings, e-greetings, physical greetings cards, etc.
• To trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law including the Information Technology Act, 2000 or any amendment thereof, that is likely to have an adverse impact on the services provided on the website or otherwise by us;
  

PROTECTING YOUR INFORMATION

We adopt appropriate data storage and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personally identifiable information stored on our website.

Although we will endeavor to safeguard the confidentiality of your personally identifiable information however, transmissions made by means of the internet cannot be made absolutely secure. By using this website, you agree that we will have no liability (whether direct, indirect, consequential or incidental) for disclosure of your information due to errors in transmission or unauthorized acts of third parties. You also undertake not to bring any suit, action or claim against us on grounds of such disclosure.

SERVER SECURITY

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software. Our secure-server software encrypts all your personally identifiable information. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the internet.

WE SEND TRANSACTIONAL MESSAGES

We use your information to send you transactional communications. We might send you e-mails or SMS about your participation in loyalty programs, transactions or any updates in your account.

SHARING OF INFORMATION WITH THIRD-PARTIES

We do not sell, rent, trade or publish your personal data/information. However, we may share your personal data only with:

• Our entities, group companies, subsidiaries, associates, to whom it is reasonably necessary or desirable for us to disclose personal data/information.
• Third party service providers such as website hosting partners, online payment gateways and other parties who assist us in operating our website, conducting our business, or serving you, so long as those parties agree to keep personal data/information confidential.
• Government authorities or other third parties, if required by law, conditions of use of website or sale, or as may be reasonably necessary to protect the rights, property and safety of others or ourselves.
• Except as stated herein above, you shall be given a notice about sharing of your personal data/information and an option shall be provided to you to decide whether we can share the same. You shall not seek any compensation or bring an action, suit or claim against us where your information is disclosed in the aforesaid manner.

WEB BROWSER COOKIES

Our website may use "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track your activities. This allows the website to provide you with a tailored experience within this website.

You are advised to set your web browsers to alert you when cookies are being sent or if you wish to deny the use and saving of cookies from this Website on to your computer’s hard drive, you should take necessary steps within your web browsers security settings to block all cookies from this Website and its external sources.

You are advised to set your web browsers to alert you when cookies are being sent or if you wish to deny the use and saving of cookies from this website on to your computer's hard drive, you should take necessary steps within your web browsers security settings to block all cookies from this website and its external sources.

This website may use tracking software(s) to monitor your activities to better understand how you use it.

EMAIL/SMS OPT-OUT

You can opt out of receiving our marketing/promotional emails. To stop receiving our promotional emails, please send us an e-mail with subject STOP to: shop@dsgroup.com or SMS: STOP to: +919971554333. To opt in, you will need to e-mail with subject: START to: shop@dsgroup.com or SMS: START to: +919971554333. It may take upto 7 working days to process your request. Even if you opt out of getting marketing messages, you will receive your transactional messages through email and SMS about your transactions.

ARE MINORS ALLOWED TO USE WWW.RAJNIGANDHA.COM?

Only persons who can form a legally enforceable contract under the Indian Contract Act, 1872 can use www.rajnigandha.com. If you are a minor i.e. under the age of 18 years, you should not use www.rajnigandha.com.

LINKING

We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our website. We are not responsible for these websites in any way. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide to any third party website. You should exercise caution and look at the privacy statement applicable to the website in question.

CONSENT

By using the website and/or by providing us your information, you give the consent to collect and use of the information you disclose on the website in accordance with this policy, including but not limited to your consent for sharing your information as per this policy.

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

CONTACT US

If you have any questions about this Policy or other privacy concerns, you can contact at

Mr. Balwant Singh,
Dharampal Satyapal Limited,
C-6-10, D.S. Road,
Sector-67, Noida-201309 (U.P)

Call : 0120-4043200 ( Monday - Friday 10 AM -5 PM on working days )

e-mail : shop@dsgroup.com

UPDATES TO THIS POLICY

This Policy was last updated on 16th Nov,2023 and may be revised from time to time as and when we change our privacy practices. We will post an updated copy on our website. Please check our website periodically for updates.

JURISDICTION

If you choose to visit the website, your visit and any dispute over privacy arising from your visit to our website, is subject to this policy and the website's terms of use. In addition to the foregoing, any disputes arising under this policy shall be governed by the Laws of India and shall be under exclusive jurisdiction of the Courts located at New Delhi.